ABNB · 10-Q · 2026Q2 · Full report

AI-Driven Operating Efficiency

Airbnb, Inc. · 2026-08-06 · Importance 34 · Surprise 42

Airbnb’s operations and support expense increased 8% to $1.310 billion for the six months ended June 30, 2026, while third-party service-provider costs declined by $15 million. Management attributed the reduction to lower agent contact volume resulting from increased use of artificial intelligence in community support. The company also reported a $17 million year-over-year reduction in those costs during the second quarter, despite higher payroll, customer-relations, and insurance expenses.