AFL · News · 20260804N

Healthcare AI Adoption Trends

AFLAC INC · 2026-08-04 · Importance 17 · Surprise 24

An Aflac Wellness Matters survey found that 76% of Gen Z and 63% of millennials use AI as a first-line source for primary healthcare guidance. Younger adults were less likely to have a primary-care doctor and more likely to delay preventive care, potentially increasing reliance on urgent-care and emergency services. The survey indicated that healthcare professionals remain the most trusted source for definitive health information despite growing use of digital tools.

Key facts

• 76% of Gen Z and 63% of millennials turn to AI for first line of primary healthcare source