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AI Product Development

AMERICAN EXPRESS CO · 2026-08-25 · Importance 14 · Surprise 24

American Express uses artificial intelligence and machine learning in its closed-loop network to detect payment anomalies. The company’s access to both cardholder and merchant data supports fraud prevention and streamlines investigations. Payments Dive characterized American Express as having the lowest fraud rate among major U.S. card networks, although no dollar impact or fraud-rate percentage was reported.