AXP · Earnings call · 2026Q3T · Full report

Small Business Banking Expansion

AMERICAN EXPRESS CO · 2026-10-23 · Importance 31 · Surprise 42

American Express is expanding banking services as part of its organic core and broader customer relationship strategy. Management said banking services can help the company understand customers’ creditworthiness and support both card-member engagement and acquisition. The launch this quarter of a Business Savings account for small business customers is another step in this expansion, with management indicating more banking-service development is ahead.

Key facts

• American Express launched a Business Savings account and plans to make its commercial products and services available to its existing back book and a wider base of middle-market and large customers.
• American Express launched the Business Savings account this quarter for its small business customers.
• American Express expects banking services to play a bigger part in its strategy for engaging with and acquiring card members.
• American Express described banking services as part of its effort to expand its organic core.