CDW · Earnings call · 2026Q2T · Full report

Customer Dynamics

CDW Corp · 2026-08-05 · Importance 23 · Surprise 24

Customers are shifting or reallocating budgets toward technology when investments are tied to mission-critical outcomes, productivity, infrastructure modernization, security and AI. CDW is seeing technology budgets classified across multiple business functions, including healthcare claims assessment, retail demand forecasting and churn projection, and financial-services fraud detection and trading speed. Large enterprises are increasingly rigorous about return on investment and cost optimization, while smaller businesses are adopting cloud where they cannot afford or obtain hardware. Management said services are not being permanently deprioritized; infrastructure procurement is expected to trigger later deployment, integration and managed-services demand.

Key facts

• Customers are increasingly reallocating budget from other functions to technology, classifying more spend as technology
• The CEO recognized the dedication and hard work of the company's coworkers "around the globe."
• The CEO thanked customers for the privilege and opportunity to help them achieve their goals.