CI · 10-Q · 2026Q3 · Full report

Medical Customer Enrollment Trends

Cigna Group · 2026-11-05 · Importance 25 · Surprise 32

Cigna Healthcare’s total medical customers increased 2%, with growth in Middle Market and Select customers of 3% and 1%, respectively, partially offset by a 2% decline in National Accounts customers. U.S. Healthcare insured customers decreased 6% year over year, while U.S. Healthcare administrative-services-only customers increased 4%. The filing also says Cigna Healthcare plans to exit its Individual and Family Plans medical business effective January 1, 2027.

Key facts

• Cigna's total medical customers increased 2%, primarily due to growth in Middle Market (+3%) and Select (+1%) customers, partly offset by a decrease in National Accounts customers (-2%). source