CRM · News · 20260805N

Agentforce 360 DoD Authorization

Salesforce, Inc. · 2026-08-05 · Importance 44 · Surprise 60 · In source text

Salesforce’s Agentforce 360 platform received Department of Defense Impact Level 5 authorization, permitting it to process Controlled Unclassified Information and unclassified National Security Systems data. The U.S. Army Human Resources Command is the first DOD organization to deploy Agentforce, providing 24/7 AI-powered support to 9.2 million soldiers, veterans, and military families. The system is projected to handle more than 55 million conversations per month, while Salesforce’s Missionforce unit develops AI agents for defense and intelligence workflows.

Key facts

• Salesforce's Agentforce 360 platform has received Department of Defense Impact Level 5 (IL5) authorization, allowing it to securely process Controlled Unclassified Information (CUI) and unclassified National Security Systems (NSS) data. source
• The U.S. Army Human Resources Command (HRC) will be the first DOD organization to use Agentforce. source
• Salesforce's new Missionforce unit is focused on delivering AI agents that assist human operators and automate tasks to accelerate innovation within the DOD. source
• Agentforce will provide 24/7 AI-powered support to 9.2 million individuals through the Army Human Resources Command deployment. source
• The Agentforce AI deployed at Army HRC is projected to handle over 55 million conversations monthly. source
• The Impact Level 5 authorization enables Agentforce deployment for workloads involving controlled unclassified information within the Department of Defense. source
• The Army HRC deployment of Agentforce is designed to provide 24/7 support to 9.2 million Soldiers, Veterans, and military families. source

Impact estimates