CRM · News · 20260915N

Agentic AI Product Launch

Salesforce, Inc. · 2026-09-15 · Importance 31 · Surprise 42

Salesforce and NVIDIA launched Koa, Salesforce’s first CRM reasoning model for Agentforce. Koa is built on NVIDIA’s open-weight Nemotron architecture and was post-trained with a proprietary synthetic dataset modeled on nearly three decades of Salesforce CRM deployment experience, without using customer data. The model is designed to reason through complex, multistep CRM workflows, select appropriate tools, and reduce errors versus general-purpose models in benchmark testing.

Key facts

• A new AI model called Koa is the company's first reasoning model, built on Nvidia's open-weight Nemotron model. source
• Koa is Salesforce's first CRM reasoning model for Agentforce, built on NVIDIA Nemotron. source
• Koa was built by post-training NVIDIA Nemotron 3 Super with a proprietary synthetic dataset modeled on enterprise knowledge from nearly three decades of CRM dep. source
• The model Koa was trained using a massive synthetic dataset derived from Salesforce's 27 years of internal CRM deployment experiences. source