CRM · 8-K · 20260917PR000210

Market Demand Trends

Salesforce, Inc. · 2026-09-17 · Importance 37 · Surprise 56

Salesforce cites Gartner data indicating worldwide AI software, AI platforms, and business AI agents spending is expected to grow at a 35% CAGR from 2025 to 2030, compared with 3% growth for non-AI software. AI-related categories are projected to represent 56% of total software spending by 2030, adding $1.1 trillion of AI spending between 2025 and 2030. Salesforce also reports 62% year-over-year CRM seat growth among leading AI sales and service teams. The company states that AI appears in more than 80% of its top 100 growth stories, indicating demand is spreading across scaled customers and industries.

Key facts

• Salesforce, Inc. reports that Software spend doubles by 2030 and AI Software, AI Platform and Business AI Agents show a 35% CAGR in Gartner forecast 2025-2030. source
• Salesforce, Inc. projects 56% of total software spend is AI-related by 2030. source
• Salesforce, Inc. reports 62% year-over-year CRM seat growth for their cited cohort. source
• Salesforce, Inc. states AI shows up in over 80% of their top 100 growth stories. source