CRM · News · 20260919N

Trusted Enterprise AI Harness

Salesforce, Inc. · 2026-09-19 · Importance 31 · Surprise 42

Salesforce is developing an enterprise AI harness that combines customer data, business knowledge, workflows, and controls with large language models. The architecture is designed to extend Salesforce AI beyond traditional application screens and enable agents to complete work based on desired business outcomes. Customer interest in Agentforce and Headless access supports Salesforce’s strategy of becoming the control layer for enterprise AI use cases and potentially increasing platform consumption.

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