CRM · News · 20260922N

Agentic AI Product Launch

Salesforce, Inc. · 2026-09-22 · Importance 34 · Surprise 42

At Dreamforce 2026, Salesforce emphasized making CRM data and workflows accessible across multiple work environments through integrated AI agents. The company is offering turnkey, prebuilt agents for rapid deployment alongside deep customization for critical customer journeys. Salesforce is also emphasizing trust and governance across agent interfaces, while advising CX leaders to prioritize customer outcomes and retain human accountability.

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