CRM · News · 20261015N

Enterprise Software Spending Slowdown

Salesforce, Inc. · 2026-10-15 · Importance 20 · Surprise 24

Enterprise software purchasing is shifting from simple per-user licensing toward hybrid models combining seats, credits, actions, and consumption-based charges. Salesforce is cited as implementing this type of hybrid pricing as AI agents perform more workflow activity. CIOs are increasingly evaluating software based on the total cost of completing a workflow, with central IT managing platforms and business units controlling consumption.

Key facts

• TechTarget reported that vendors like Microsoft and Salesforce implement hybrid pricing models as AI agents change enterprise software spending. source