CRM · News · 20261019N

Agentic AI Product Launch

Salesforce, Inc. · 2026-10-19 · Importance 31 · Surprise 42

Salesforce AI Research introduced Launa-Omni, a voice model designed for real-time, two-way enterprise conversations. The model integrates speech and language by adapting a text model for audio, with emphasis on accuracy and interpretability for business tasks. Reported applications include AI-powered voice interactions and customer service, where Launa-Omni demonstrated competitive spoken-instruction performance.

Key facts

• Salesforce AI Research developed Launa-Omni, a new voice model designed for real-time, two-way conversations optimized for enterprise use. source
• Launa-Omni integrates speech and language by retrofitting a text model for audio to ensure natural interactions while maintaining accuracy and interpretability for business tasks. source
• Launa-Omni demonstrates competitive performance in spoken instruction following and customer service. source