CRM · News · 20261021N

Agentic AI Adoption Momentum

Salesforce, Inc. · 2026-10-21 · Importance 42 · Surprise 64

A ResearchAndMarkets report projects the global agentic AI market will grow from $19.33 billion in 2026 to $205.88 billion by 2033, representing more than tenfold expansion. Customer service is identified as the leading adoption area, directly aligning with Salesforce’s customer-service and Agentforce positioning. Software is expected to be the fastest-growing offering as enterprises move from isolated pilots toward governed agent platforms, orchestration, enterprise connectivity, and process automation.

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