CRM · News · 20261030N

Agentic Commerce Search Results

Salesforce, Inc. · 2026-10-30 · Importance 26 · Surprise 24

Salesforce reported early merchant-side results for Agentic Commerce Search in its Winter ’27 Release. The capability is delivering a 13% conversion lift and a 17% increase in add-to-cart rates. It uses a small language model trained on each merchant’s product catalog and historical shopper behavior to interpret natural-language queries and surface products from the merchant’s inventory.

Key facts

• Salesforce’s Agentic Commerce Search capability is delivering a 13% conversion lift and a 17% increase in add-to-cart rates, described as early results in the Winter '27 Release. source
• Salesforce’s Agentic Commerce Search uses a small language model trained on each merchant's specific catalog and historical shopper behavior. source
• Salesforce’s Agentic Commerce Search interprets natural-language queries to surface products in real time, bypassing traditional keyword-based search filters. source