CSCO · News · 20260911N

AI Agent Product Launch

CISCO SYSTEMS, INC. · 2026-09-11 · Importance 30 · Surprise 42

Cisco is repositioning its Webex customer experience division from traditional contact centers to “context centers.” The initiative, described as “agentic CX,” is intended to preserve continuous customer history across customer touchpoints and coordinate broader customer relationships. Cisco is developing secure and observable AI agents through the unified AI Agent 360 control plane, with the initiative highlighted at the AI ROI in Contact Center Summit on September 11, 2026.