CVS · Earnings call · 2026Q2T · Full report

No Surprises Act Dispute Resolution

CVS HEALTH Corp · 2026-08-05 · Importance 20 · Surprise 24

CVS said independent dispute resolution under the federal No Surprises Act is an included component of medical cost trend and has been reflected in its 2026 planning. The company is bringing selected providers into its networks at reasonable rates and resolving disputes more quickly to limit cost effects. Management said some participants are abusing the process and plans to work with the federal administration and state regulators to address the issue on behalf of self-funded employer customers.

Key facts

• Said No Surprises Act independent dispute resolution has been accounted for; CVS has taken actions upstream with providers and is resolving disputes more quickly, but believes the process is being abused by a small group of players.