C · Earnings call · 2026Q3T · Full report

Services Demand Trends

CITIGROUP INC · 2026-10-13 · Importance 23 · Surprise 24

Citi's Services business is benefiting from demand for liquidity, payments, custody, and cash-management solutions that are real-time, interoperable, efficient, and secure. Client growth is particularly strong among fintech, digital-asset, and e-commerce companies, with increased activity across Middle East–Asia and Latin America–Asia corridors. Management reported very little client attrition, deeper relationships with existing clients, and continued new-client acquisition. Citi's network is also supporting digital transaction capabilities across seven markets, 27 clearing capabilities, and connections to approximately 300 banks.

Key facts

• Services generated net income of $2.6 billion and an ROTCE of 31.2% in the quarter.
• Services average loans increased 14% and average deposits increased 16% in the quarter.
• Assets under custody and administration grew by 16%.
• CITIGROUP INC's services revenues were up 15% in the quarter.
• Services NII increased 17% and non-interest revenue increased 12% in the quarter.