FIS · Earnings call · 2026Q2T · Full report

AI Adoption Recognition

Fidelity National Information Services, Inc. · 2026-08-04 · Importance 59 · Surprise 82

FIS reported 10 AI products in market, 200 customers live on those products and a pipeline exceeding 500 opportunities. The company said engineering teams are achieving 1.5–2.0 times throughput with 30% fewer defects, while five agentic servicing programs reduced manual tickets by 70% and triage time by nearly 75%. More than 40,000 employees are active AI Copilot users, generating over 16 million assisted actions. FIS and Anthropic are developing AI-powered anti-money-laundering and agentic fraud capabilities using Anthropic technology with FIS’s regulatory-grade infrastructure.

Key facts

• AI product and adoption metrics: 10 AI products in market, 200 customers live, and a pipeline of more than 500 opportunities
• Management said they leaned in hard to AI in 2026.