FIS · Earnings call · 2026Q2T · Full report
AI Productivity Adoption
Fidelity National Information Services, Inc. · 2026-08-04 · Importance 51 · Surprise 64 · In source text
Fidelity National Information Services has expanded internal AI adoption across engineering and servicing during 2026. Management reported 1.5–2.0x engineering throughput and 30% fewer defects, improving technology productivity and quality. Agentic capabilities reduced manual servicing tickets by 70% and triage time by 75%. Management said AI is also improving client experience and accelerating product delivery, with additional benefits expected in 2027 and 2028.
Key facts
- AI engineering improvements: teams are seeing 1.5 to 2x throughput and 30% fewer defects
- AI servicing improvements: launched five agentic programs with manual tickets down 70% and triage time down nearly 75%
- Workforce AI adoption: more than 40,000 active AI Copilot users generating over 16 million total assisted actions
- On Slide 9 management reported engineering throughput of 1.5 to 2x.
- Agentic capabilities have reduced manual tickets by 70%.
- Agentic capabilities have reduced triage time by 75%.
- Management reported 30% fewer defects in engineering.
Impact estimates
| metric | direction | stage | expected | basis |
|---|---|---|---|---|
| operating_income | positive | probable | — | AI engineering improvements: teams are seeing 1.5 to 2x throughput and 30% fewer defects |
| operating_income | positive | realized | — | AI servicing improvements: launched five agentic programs with manual tickets down 70% and triage time down nearly 75% |