HD · News · 20260731N

AI Customer Experience Expansion

HOME DEPOT, INC. · 2026-07-31 · Importance 31 · Surprise 42

Home Depot is expanding a Google Cloud Gemini-powered AI voice-agent system nationwide as part of its customer-experience and Pro-growth strategy. Third-party reporting says pilot deployments improved call-resolution speed, while customer satisfaction reached 81. The rollout is being paired with the leadership reorganization, although comparable-sales growth reportedly remains modest.

Key facts

• The AI voice agent rollout accompanied the reorganization and coincided with a rising customer satisfaction score to 81. source
• Despite investments in customer experience and AI, comparable sales growth remains modest according to reporting. source