HD · News · 20260902N

AI Customer Experience Expansion

HOME DEPOT, INC. · 2026-09-02 · Importance 31 · Surprise 42

Home Depot expanded its Magic Apron AI shopping assistant to more than 2,000 U.S. stores. The app allows customers to submit typed, spoken, or photographic questions, receive project guidance and exact aisle directions, and check product availability. Management positions the tool as an associate-supporting customer-experience initiative rather than a replacement for store employees.

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