HD · News · 20260903N
AI Customer Experience Expansion
HOME DEPOT, INC. · 2026-09-03 · Importance 31 · Surprise 42 · In source text
Home Depot expanded its Magic Apron AI shopping assistant to more than 2,000 U.S. stores. The app allows customers to submit typed, spoken, or photographic questions, receive project guidance and exact aisle directions, and check product availability. Management positions the tool as an associate-supporting customer-experience initiative rather than a replacement for store employees.
Key facts
- Home Depot expanded its Magic Apron AI shopping assistant to over 2,000 U.S. stores. source
- Customers using Magic Apron can type, speak, or use photos to ask questions, receive directions to exact aisle locations, and check product availability via the app. source
Impact estimates
| metric | direction | stage | expected | basis |
|---|---|---|---|---|
| revenue | positive | probable | — | Home Depot expanded its Magic Apron AI shopping assistant to over 2,000 U.S. stores. |