JKHY · 10-Q · 2026Q3 · Full report

Cloud Adoption and Payment Volumes

JACK HENRY & ASSOCIATES INC · 2026-11-06 · Importance 23 · Surprise 24

New and existing clients continue migrating to Jack Henry’s cloud services, while processing volumes expand, supporting hosting growth in the Core and Complementary segments. Complementary digital and transaction activity also grew with higher active-user counts and the ramp-up of additional products. Payments growth reflected expanding faster-payments transaction volumes and higher card monthly service and risk-management fees. Processing revenue increased 10.7% year over year, while Complementary segment revenue increased 10.4%.

Key facts

• JACK HENRY & ASSOCIATES INC offers cloud services and on-premise installation; cloud services contracts predominantly have six-year terms at inception. source
• JACK HENRY & ASSOCIATES INC changed the name “private and public cloud” to “cloud services” beginning in the first quarter of fiscal 2027, without changing its offerings or previously reported results. source
• JACK HENRY & ASSOCIATES INC attributed services and support revenue growth to hosting growth as clients migrated to the cloud and processing volumes expanded, and to higher software usage; the Connect conference timing partly offset growth. source
• JACK HENRY & ASSOCIATES INC attributed processing revenue growth to card monthly service and risk management fees, digital and transaction revenues from more active users and additional products, and faster payments revenue from expanding transaction volumes. source