JPM · News · 20260911N

Small Business AI Adoption

JPMORGAN CHASE & CO · 2026-09-11 · Importance 17 · Surprise 24

A JPMorgan Chase study cited in reporting found rapid AI adoption among small businesses, particularly restaurants. New Mexico restaurants are using AI for forecasting and inventory management, while also debating whether AI-generated marketing content could undermine authenticity and alienate local customers. The findings indicate growing demand for AI-enabled tools among small-business customers, alongside potential adoption concerns related to customer experience.

Key facts

• A new study by JPMorgan Chase reveals a rapid increase in AI adoption among small businesses, particularly in the restaurant industry in New Mexico. source