JPM · News · 20261101N

AI Agent Access and Security

JPMORGAN CHASE & CO · 2026-11-01 · Importance 23 · Surprise 24

JPMorgan Chase is blocking external AI agents, including Meta Muse, from operating on behalf of customers, citing security risks. Accenture research cited in the report indicates that most consumers would welcome AI assistants. Experts argue that companies may struggle over the long term if they resist the shift, and recommend developing secure, trusted ways for AI agents to interact with customers. The report highlights convenience and customer control as priorities in these interactions.

Key facts

• JPMorgan Chase is blocking external AI agents such as Meta Muse from operating on behalf of customers, citing security risks. source