MSFT · News · 20260817N

Partner Ecosystem Integrations

MICROSOFT CORP · 2026-08-17 · Importance 31 · Surprise 42

AudioCodes’ Voca Conversational Interaction Center received certification under Microsoft’s Teams Voice Agent Certification Program. The integration enables AI voice agents to manage calls, authenticate users, and route interactions within Microsoft Teams while preserving caller context. AudioCodes offers the capability as a fully managed service, broadening Teams’ enterprise customer-experience and live-agent workflow ecosystem.