NOW · News · 20260804N

Healthcare Workflow Partnerships

ServiceNow, Inc. · 2026-08-04 · Importance 31 · Surprise 42

ServiceNow partnered with 3CLogic to add AI-powered voice capabilities to the ServiceNow platform for a major northeastern health network. The deployment will use voice automation, real-time transcription, unified analytics, and automated handling of high-frequency requests to support the health system’s time-sensitive workforce. Separately, Hyro is integrating agentic AI for healthcare with ServiceNow workflows to automate employee FAQs, patient conversational ticket management, and access-management requests.

Key facts

• A major northeastern health network selected 3CLogic's AI-powered voice platform to modernize its IT service desk and integrate voice capabilities with its existing ServiceNow platform. source