ORCL · News · 20261106N

Products and Technology — CRM CEC Leadership

ORACLE CORP · 2026-11-06 · Importance 15 · Surprise 18

Oracle was named a Leader in the 2026 Gartner Magic Quadrant for CRM Customer Engagement Center. Gartner's recognition covered Oracle Fusion Service, whose strategy uses AI to execute service outcomes with enterprise context and human expertise. Oracle highlighted its agentic Service Execution Workspace and Service Operations Workspace as tools intended to streamline service processes, improve resolution, and support proactive customer service.

Key facts

• Oracle's new agentic applications Service Execution Workspace and Service Operations Workspace aim to streamline service processes, improve resolution, and enable proactive customer support. source
• Oracle was named a Leader in the 2026 Gartner Magic Quadrant for CRM Customer Engagement Center for its advancements in Oracle Fusion Service. source
• Oracle's strategy for CRM Customer Engagement Center focuses on using AI to execute service outcomes, providing enterprise context, and leveraging human expertise to resolve customer needs. source