RF · 8-K · 20260807PR000057

Digital Banking Engagement

REGIONS FINANCIAL CORP · 2026-08-07 · Importance 37 · Surprise 56

Mobile banking active users increased from 5.22 million in the second quarter of 2025 to 6.81 million in the second quarter of 2026, a 30% increase. Mobile banking log-ins increased from 2.71 million to 2.73 million on the disclosed chart, while Zelle transactions increased from 194 million to 211 million. Digital transactions represented 80% of deposit transactions in the second quarter of 2026, compared with 75% a year earlier. Customer chat volume increased 70% year over year following the launch of the new native mobile app, and usage of Zelle and virtual assistant chat reached all-time highs.

Key facts

• Mobile banking active users: 2Q24 183M log-ins, 2Q25 194M, 2Q26 211M (in millions) source
• Customer transactions digital increased from 4.74 (2Q24) to 6.81 (2Q26) (units unspecified, presumably millions or billions as chart) source
• Launched personalized insights feature delivering tailored financial insights and proactive notifications source
• Zelle transactions and mobile app usage at all-time highs; chat volume up 70% YoY source
• Digital transactions share rose from 75% (2Q24) to 80% (2Q26) and non-digital fell from 25% to 20% source
• Deposit transactions by channel: Mobile % of deposit transactions 2Q24 23% 2Q25 24% 2Q26 25%; ATM 32%/32%/33%; Branch 45%/44%/42% source
• Wealth digital and social media results generated ~21M impressions source
• Regions ranked No. 1 among regional banks in the JD Power 2026 U.S. Online Banking Satisfaction Study for the sixth time in the past seven years source