SBUX · News · 20261030N

AI Product Development

STARBUCKS CORP · 2026-10-30 · Importance 31 · Surprise 42

Starbucks plans to test background AI models to help baristas enter drive-through orders faster and more accurately. CEO Brian Niccol said the proposed process would use the Starbucks app to surface a customer’s recent orders when the app is open in the drive-through lane. The report said roughly half of Starbucks consumers use the drive-through, but gave no trial date or investment amount.

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