TMUS · Earnings call · 2026Q3T · Full report

Distribution Channels

T-Mobile US, Inc. · 2026-10-28 · Importance 25 · Surprise 32

T-Life reached 32 million monthly active users in Q3, up from more than 30 million in June. T-Mobile said more transactions are moving directly into its app ecosystem. More than 80% of upgrades and half of phone-line activations were completed digitally, either by customers on their own or with associate guidance. Management said greater T-Life adoption also supports a more frictionless customer experience and reduces the need for care interactions.

Key facts

• T-Life had 32 million monthly active users in Q3 2026.
• In Q3, over 80% of T-Mobile upgrades were completed digitally.
• In Q3, half of T-Mobile phone line activations were completed digitally.