T · News · 20261103N

AI Operations Partnership

AT&T INC. · 2026-11-03 · Importance 40 · Surprise 42

AT&T and Amdocs signed an eight-year agreement to modernize AT&T’s business and customer operations using Amdocs aOS and AT&T’s AI-enabled delivery framework. The companies plan to work as one AI-enabled delivery team to simplify complex work and accelerate modernization of critical systems. The collaboration is intended to improve customer experiences and speed delivery of new products and services, while lowering modernization and operating costs. The reported agreement disclosed no financial terms or contract value.

Key facts

• AT&T and Amdocs signed an eight-year agreement to modernize AT&T's business and customer operations using Amdocs aOS and AT&T's AI-enabled delivery framework. source
• The eight-year AT&T-Amdocs agreement combines AI capabilities in one delivery team to simplify complex work, improve efficiency, and lower critical systems' modernization and operating costs. source
• The AT&T-Amdocs agreement is designed to accelerate innovation and delivery of new products and services and improve customer experiences. source