UPS · 8-K · 20260831PR059609

Global Operating Model

UNITED PARCEL SERVICE INC · 2026-08-31 · Importance 31 · Surprise 42

After completing its Amazon volume glide-down and network reconfiguration initiatives in June 2026, UPS is shifting its focus to accelerating profitable growth. Its new global operating model is intended to standardize critical operational processes across geographies while retaining flexibility for local market needs, and to leverage the worldwide network at greater consistency, agility, and scale. The model supports UPS’s evolution from a small-package carrier to an integrated logistics solutions provider; global operations will cover its air network and gateways, surface transportation, buildings and engineering, Intelligent Network of the Future initiatives, and automotive operations.

Key facts

• Wilfredo Ramos will succeed Kate Gutmann as Executive Vice President and Chief International, Healthcare and Supply Chain Solutions Officer. source
• Nando Cesarone was appointed Executive Vice President and Chief Global Operations Officer. source
• Matt Guffey was appointed Executive Vice President and Chief U.S. Domestic Officer, responsible for UPS's U.S. businesses, including Small Package, Roadie, Happy Returns, The UPS Stores, and Mail Innovations. source
• Effective September 1, 2026, Norm Brothers, Nando Cesarone, Brian Dykes, Darrell Ford, Matt Guffey, Wilfredo Ramos, Bala Subramanian, and the yet-to-be-appointed Chief Global Commercial Strategy Officer will report directly to the UPS Chief Executive Officer. source
• UPS will evolve from an international company into a global enterprise through a new operating model intended to better leverage its worldwide network. source
• UPS will standardize critical operational processes across geographies while retaining flexibility to meet local-market needs. source
• As Chief Global Operations Officer, Nando Cesarone will oversee UPS's global air network and gateways, surface transportation, building and engineering operations, Intelligent Network of the Future initiatives, automotive operations, and sustainability functions. source
• UPS is creating a new Executive Vice President and Chief Global Commercial Strategy Officer role responsible for global strategy, marketing and communications, product management, and pricing. source