UPS · 10-Q · 2026Q3 · Full report
Customer Dynamics
UNITED PARCEL SERVICE INC · 2026-11-04 · Importance 63 · Surprise 64 · In source text
UPS completed the planned reduction of volume from its largest customer in the second quarter of 2026, reducing that customer’s volume by more than 50% from 2024 levels. The reduction contributed to lower average daily volume in both U.S. Domestic Package and International Package. SMB customers using DAP provided a partial offset, with residential volume growth from SMBs also helping limit the decline in Ground volume.
Key facts
- UPS completed the planned reduction of volume from its largest customer in the second quarter of 2026, reducing that customer's volume by more than 50% from 2024 levels. source
- UPS U.S. Domestic Package average daily volume fell in both periods primarily because of lower largest-customer volume after planned reductions completed in the second quarter of 2026; SMB growth through DAP partly offset declines. source
Impact estimates
| metric | direction | stage | expected | basis |
|---|---|---|---|---|
| revenue | negative | realized | — | UPS completed the planned reduction of volume from its largest customer in the second quarter of 2026, reducing that customer's volume by… |