VZ · News · 20260821N

Network Resilience and Satellite Messaging

VERIZON COMMUNICATIONS INC · 2026-08-21 · Importance 15 · Surprise 24

Verizon is reinforcing its Hawaii network as a potential tropical storm approaches, with engineering teams monitoring conditions continuously, fueling backup generators, and staging mobile assets across the islands. The company is offering eligible customers waived charges and unlimited usage through August 31. Compatible devices, including iPhone 14/18+ and Google Pixel 9+, can use satellite messaging to send texts or contact emergency services if terrestrial networks fail.

Key facts

• Verizon is offering customer relief through August 31. source
• Verizon is offering customer relief through August 31st, including waived charges and unlimited usage for eligible customers. source
• Verizon is keeping backup generators fueled as it monitors conditions for a potential tropical storm near Hawaiʻi. source
• Verizon is restaging mobile assets across the islands as a potential tropical storm nears Hawaiʻi. source
• Verizon customers can maintain essential communications via satellite, allowing compatible phones to send text messages or connect with emergency services. source
• Verizon highlights the use of satellite messaging on compatible devices like the iPhone 14/18+ and Google Pixel 9+ for critical communications if terrestrial services fail. source
• Verizon engineering teams are working around the clock between storms, monitoring conditions 24/7. source