VZ · 10-Q · 2026Q2 · Full report

Consumer Customer Trends

VERIZON COMMUNICATIONS INC · 2026-07-31 · Importance 25 · Surprise 32

Consumer wireless retail connections increased 0.6% year over year to 146.953 million, while postpaid phone connections rose 1.0% to 94.098 million. Core prepaid connections grew 1.8% to 19.351 million, supported by prepaid customer-base growth and higher prepaid revenue. Postpaid phone churn improved to 0.92% from 0.97%, while core prepaid churn was broadly stable at 3.59%. Postpaid ARPA declined 1.4% in the quarter and 1.6% year to date, partly reflecting the effect of promotions and acquisition-related discounts, despite greater adoption of perks and premium plans.

Key facts

• Consumer wireless retail postpaid ARPA for the three months ended June 30, 2026: $168.35, a decrease of $2.44 compared to $170.79 in the three months ended June 30, 2025. source
• Wireless retail postpaid phone churn for the three months ended June 30, 2026: 0.92% compared to 0.97% for the three months ended June 30, 2025. source
• Consumer reported prepaid revenue increases of $94 million for the three months and $216 million for the six months ended June 30, 2026 primarily due to growth in the customer base. source