VZ · Earnings call · 2026Q3T · Full report

Consumer Subscriber Trends

VERIZON COMMUNICATIONS INC · 2026-10-26 · Importance 25 · Surprise 32

Verizon reported 406,000 postpaid phone net additions and 137,000 postpaid net account additions in Q3, with improvement across its consumer and business segments. Management attributed customer growth to its customer-focused value proposition and reported lower churn alongside reduced acquisition and retention costs. Consumer postpaid phone churn was 87 basis points, down four basis points year over year, and management expected positive account growth in Q4.

Key facts

• Q3 2026 postpaid phone net additions were 406,000, up 820% year over year and the strongest Q3 in five years.
• Verizon gross additions were up 11% in Q3, driven by customers new to Verizon.
• Q3 2026 postpaid net account additions were 137,000, the best quarterly result in over a decade.
• Verizon added 266,000 consumer postpaid phone net additions in Q3, its best third-quarter performance in five years.
• Verizon added 140,000 mobility-for-business net additions in Q3.
• Verizon added nearly 1.7 million mobility and broadband subscribers in the first nine months of 2026.
• Q3 2026 overall postpaid phone churn was 94 basis points, down four basis points year over year; consumer postpaid phone churn was 87 basis points, also down four basis points.