VZ · Earnings call · 2026Q3T · Full report

AI and Agentic Commerce

VERIZON COMMUNICATIONS INC · 2026-10-26 · Importance 25 · Surprise 30

Management said Verizon plans to use its data, network infrastructure, customer relationships, and brand to develop new AI-related products and services, while using AI to improve productivity, customer satisfaction, and network issue resolution. Schulman forecast an expansion from about 8.5 billion people to potentially at least 100 billion agents, which he said could drive substantial data-traffic growth and make network capacity a scarce asset. He said Verizon expects to develop different pricing plans and agent-enabled consumer offerings, including tools to support bundled subscriptions and loyalty purchases. Verizon said it will restrict agent access unless it can verify that the agent represents a customer and is acting within that customer’s permissions.

Key facts

• Verizon plans to prevent agents from accessing its platforms unless it is certain they are authorized by customers and their purchase decisions comply with customer permissions.
• Verizon expects agentic AI to create different pricing plans as data traffic grows.
• Verizon sees agents as an opportunity to sell more bundles and subscriptions to consumers.