VZ · 10-Q · 2026Q3 · Full report

Consumer Subscriber Trends

VERIZON COMMUNICATIONS INC · 2026-10-29 · Importance 58 · Surprise 56

Verizon’s Consumer segment had 147.1 million wireless retail connections at September 30, 2026, up 0.7% year over year, including 126.8 million postpaid connections, also up 0.7%. Broadband connections grew substantially: fiber connections increased 44.2% to 11.1 million and FWA connections rose 18.1% to 6.4 million, bringing total broadband connections to 17.4 million, up 33.5%. Consumer mobility and broadband service revenue benefited from higher adoption of perks and premium plans and growth in the FWA subscriber base, while prepaid customer-base growth supported prepaid revenue. Postpaid phone churn improved to 0.94% from 0.98%, while core prepaid churn increased to 3.80% from 3.73%.

Key facts

• Verizon's fiber broadband connections totaled 11.068 million at September 30, 2026, up 44.2% year over year. source
• Verizon's total broadband connections totaled 17.437 million at September 30, 2026, up 33.5% year over year. source
• Verizon's FWA broadband connections totaled 6.369 million at September 30, 2026, up 18.1% year over year. source
• Verizon's postpaid service revenue in Consumer decreased by $299 million in the three months ended September 30, 2026, primarily due to amortization of equipment promotions and acquisition discounts, partly offset by greater perks and premium-plan adoption and FWA subscriber growth. source
• Verizon's Consumer prepaid revenue increased by $307 million in the nine months ended September 30, 2026, primarily due to customer-base growth. source
• Verizon's Consumer postpaid revenue decreased by $1.1 billion in the nine months ended September 30, 2026, primarily due to amortization of equipment promotions and acquisition discounts, partly offset by higher perks and premium-plan adoption and FWA subscriber growth. source
• Verizon's wireless retail connections totaled 147.098 million at September 30, 2026, up 0.7% year over year. source
• Verizon's wireless retail postpaid connections totaled 126.831 million at September 30, 2026, up 0.7% year over year. source