ALL · Earnings call · 2026Q2T · Full report

Customer and Channel Growth

ALLSTATE CORP · 2026-08-05 · Importance 25 · Surprise 32 · In source text

Total policies in force increased 3.8% year over year to 215.9 million, including 2.6% growth in Property-Liability and 4.1% growth in Protection Services. Auto policies grew 2.8% and homeowners policies grew 2.9% in the second quarter. Auto new business increased to 2.3 million items from 1.5 million three years earlier, while homeowners new business increased 46.8% to 411,000 policies. Growth was balanced across Allstate agents, independent agents and direct channels, with Illinois identified as an opportunity for accelerated growth.

Key facts

• Homeowners insurance new business increased by 46.8% to 411,000 policies.
• Allstate's transformative growth initiative is resulting in Property-Liability market share growth and increased new business across Allstate agent, independent agent and direct channels.
• Retention has stabilized recently and the SAVE program has had a retention benefit for targeted customers.
• Auto insurance new business increased to 2.3 million items in the quarter versus 1.5 million three years ago.
• Direct channel growth has been driven by strong advertising and improved acquisition economics and lead quality.
• Issued applications increased 9.9%.
• Total policies in force increased 3.8% to 215.9 million.
• The 215.9 million policies in force reflected 2.6% growth in Property-Liability and 4.1% growth in Protection Services.

Impact estimates