ALL · Earnings call · 2026Q2T · Full report

Distribution Channels

ALLSTATE CORP · 2026-08-05 · Importance 17 · Surprise 24

Allstate is expanding acquisition through Allstate agents, independent agents and direct sales via phone or web, with new-business growth described as balanced across all three channels. Direct growth is being supported by advertising, improved acquisition economics, lead quality and close rates, while independent-agent growth is being pursued through broader product availability, competitive underwriting and pricing, and renewed relationships. Exclusive agents are receiving tools that remove routine service work, surface high-value customer opportunities, improve lead quality and expand sales beyond auto and home into renters, landlords, boats, motorcycles, life, retirement and commercial lines. Protection Services products are distributed through more than 30 major retailers, including Walmart, Costco and Home Depot, while Dealer Services reaches customers through more than 1,100 dealership relationships.

Key facts

• Allstate Protection Plans are distributed through over 30 major retailers such as Walmart, Costco and Home Depot and have a growing presence in international markets.
• Allstate buys leads at scale (purchase 50 million leads) often with subsecond response times.
• Allstate is taking routine service tasks off exclusive agents' plates and providing technology to surface high-value engagement opportunities to improve agent productivity.
• Independent agent volumes increased and efforts focus on product availability and pricing to help them be competitive.
• Dealer Services has more than 1,100 dealership relationships.
• Allstate's exclusive agent channel, independent agent channel and direct channel are all contributing to balanced growth, with direct driven by advertising and convenience, independent agents growing rapidly, and exclusive agents positioned between the two.