BAC · Earnings call · 2026Q3T · Full report

Agentic AI Payment Controls

BANK OF AMERICA CORP /DE/ · 2026-10-14 · Importance 30 · Surprise 42

Management is working with agent providers and account aggregators to keep customers in control of payment decisions and require a human to remain in the loop before funds move. The initiative is intended to prevent erroneous or unauthorized transactions as agentic tools access banking accounts, while preserving the safety and reliability of payments, wires, and Zelle transfers. Management said Bank of America is applying the same approach to Erica and other technology, and does not expect agentic AI to materially change deposit behavior because customers already have higher-yield money-market alternatives and use checking accounts for transactions.