CB · News · 20261102N

Distribution Channels Expansion

Chubb Ltd · 2026-11-02 · Importance 17 · Surprise 24

Chubb ranked No. 2 overall in the 2026 J.D. Power U.S. Small Commercial Insurance Study, rising five places, and ranked No. 1 in Digital Channels. The recognition reflects its digital capabilities for small-business customers and the agents and brokers serving them, including Chubb Marketplace, connected quoting experiences, and service tools. The reports did not quantify effects on customer acquisition, retention, or financial results.

Key facts

• Chubb ranked No. 2 overall and No. 1 in digital channels in the 2026 JD Power U.S. Small Commercial Insurance Study, climbing five spots. source
• Chubb achieved the second-highest overall customer satisfaction ranking among small commercial insurers in the J.D. Power 2026 U.S. Small Commercial Insurance Study, rising five spots. source
• Chubb secured the #1 position in Digital Channels in the J.D. Power 2026 U.S. Small Commercial Insurance Study. source
• On Nov. 2, 2026, Chubb announced it ranked #2 overall in the JD Power 2026 U.S. Small Commercial Insurance Study, rising five spots. source
• Chubb ranked #1 in Digital Channels in the JD Power 2026 U.S. Small Commercial Insurance Study. source
• Chubb scored 746 out of 1,000 in the 2026 JD Power U.S. Small Commercial Insurance Study. source
• Chubb continued investing in digital capabilities supporting small business customers and the agents and brokers who serve them, including Chubb Marketplace, connected quoting experiences, and service tools. source