IT · Earnings call · 2026Q2T · Full report

Market Demand Trends

GARTNER INC · 2026-08-04 · Importance 25 · Surprise 32

Client engagement increased 140 basis points year-over-year across digital and human interactions, while contract value growth accelerated for the second consecutive quarter. Midsized enterprise clients across GTS and GBS grew at a mid-single-digit rate, and government contract value returned to positive NCVI. Gartner also reported above-average growth in cybersecurity, cost optimization, data and analytics, and other mission-critical priorities, although enterprise customers continue to scrutinize expenses, escalate approvals and delay decisions.