CB · Earnings call · 2026Q3T · Full report

Operating Expense Trends

Chubb Ltd · 2026-10-20 · Importance 26 · Surprise 24

Management said Chubb's global operating expense ratio has been trending lower and continues to improve. Digital transformation, foundational technology, data, algorithmic tools, large language models, and agentic technology are contributing to the efficiency gains. The efficiencies are being applied across underwriting, marketing, claims, finance, and sales, and management said the programs are on track for medium- and longer-term improvement.

Key facts

• Chubb said its global operating expense ratio had been trending lower and continued to improve, with digital transformation and other efficiencies becoming visible.
• Chubb said technology and efficiency programs were affecting underwriting, marketing, claims, finance and sales across the globe.
• Chubb said it manages AI and data security through governance, controls on what tools can do and where, and layered detection and defense against external use that could threaten company data or systems.
• Chubb’s management said it invests significantly in data and AI security.